Qiscus uses third party vendors and hosting partners - for example, Amazon Web Services (AWS) - to provide the necessary software, storage, and related technology required to run Qiscus. We choose only reputable vendors which have strict and world-class security standards.
For on-premise Services, you may choose your own server/hosting providers as well. In this regard, Qiscus do not hold responsibility over the data stored in those server/hosting providers.
Qiscus owns all intellectual property rights relating to Qiscus software application and the Services. You retain all rights to your data that you provide to us pursuant to your use of Qiscus.
Your data may be stored in servers located in the United States or in any other country, depending on decisions made by Qiscus, our storage providers or you.
1) PERSONAL DATA
You have full authority over the personal data that you share with us. “Personal Data” refers to any data (whether true or not) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access, including data in our records.
For example, when you subscribe to our TechTalks or try out our trial services, we may ask you to provide your name, organization name, address and other contact details such as emails and handphone number. We may also require your credit or debit card information when you choose to use any of our Services (“Billing Information”).
2) SERVICE DATA
In connection with the use of our Services, we may collect data that is created or provided by you for such purposes (collectively, “Service data”). This may include, but not limited to: (a) the Personal Data you shared about other people and (b) usage data, such as dates, number of messages sent, number of active users, messaging history and other messaging metadata.
We use the data collected to:
We send cookies, which are a small amount of data, often including an anonymous unique identifier, to your browser to be able to identify who you are, and personalize our Services for you. Cookies may be required to use qiscus Web SDK and possibly other Qiscus Services. Most internet browsers provide you the option of turning off the processing of cookies, but this may result in the loss of functionality, restrict your use of the Website/Services and/ or delay or affect the way in which it operates.
We are committed to safeguarding your Personal Data from unauthorised access. We employ appropriate organizational, technical, and administrative measures to protect Personal Data within Qiscus, including security controls to prevent unauthorized access to our systems.
Your account is protected by a password for your privacy and security. We strongly encourage you to prevent unauthorised access by taking precautionary measures such as limiting access to your computer and browser by signing off after you have finished accessing your account.
While we take reasonable steps to maintain the security of your personal information, you should understand there is always a level of risk assumed by sharing personal data online. If you have reason to believe that your interactions with our Services are no longer secure, please immediately email us at firstname.lastname@example.org.
We use the data collected to:
Other than the above scenarios, we do not share, rent, sell or disclose your Personal and Service Data to anyone.
We do not require you to provide Personal Data when browsing the site, although some pages and content may include options for submitting your Personal Data in order for you to fully access and use such website features or functionalities.
You can opt out of receiving marketing messages from Qiscus by unsubscribing through the unsubscribe or opt-out link in an email. We will comply with your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.
You may access, correct or delete your Personal Data you have provided to us by using the tools within the Services (for example, editing your profile information on the service ) or by contacting support at email@example.com. Changes you make to your information on the Service take immediate effect on your network, but data will be retained in secure storage for a limited period afterward as part of our standard data backup process.
We are unable to distinguish the age of users who access and use the Website. If a minor (according to applicable laws) has provided us with Customer Data or Personal Data without parental or guardian consent, the parent or guardian should contact us to remove the relevant Customer Data or Personal Data and unsubscribe the minor.
If we learn that a user is under the age of thirteen (13), he/she may not register an account with us or use our Services. If we learn that a user is under the age of thirteen (13), we will take appropriate steps to remove the user’s information from the database and restrict the user from future access to our Services.