Multichannel
Streamline all chats from multiple channels into a single dashboard.
Address your customers' needs and send them email reminders.
Track what matters, from historical chats to issues resolved.
Resolving your customer's problems have never been easier with our Multichannel's 3 Key Features
Engage your customers through their preferred chat channels. Connect your own chat widget and social messaging app onto a single dashboard.
Supported channels:
and many more
Our system is smart enough to assign incoming enquiries to agents with lesser loads. You can create your own rule for agent allocation while monitoring and measuring your agents' performance.
Scale your customer engagement efforts by integrating an AI chatbot. Complex queries will automatically be handed over to a human agent seamlessly.
